This Shipping Error Complaint Letter is from a customer to a company who has shipped items which the customer did not order. This letter sets out the items which the customer ordered and what items were received in error. It also requests that the products be exchanged for the correct ones and that all shipping costs be borne by the company. It is important that this complaint be clearly set out in writing. A written Shipping Error Complaint Letter will serve as a record of the erroneous shipment in the event there are billing problems or future questions. This Shipping Error Complaint Letter contains the following: Parties: Sets out the names of the company and customer; Shipment Information: Spells out the items which were ordered and the items which were shipped to the customer in error; Exchange: Requests that the items be exchanged and that all shipping costs be paid by the company. Protect your rights by using our attorney-prepared forms. This attorney-prepared packet contains: General Instructions Shipping Error Complaint Letter State Law Compliance: This form complies with the laws of all states