For better or worse, often the first impression of your business may be the correspondence it sends. Is it professional? Is it creating an impression consistent with the quality of your product or services? Does it accomplish its objective?

The business letters in our collection were assembled to help you put your best foot forward and include the following:

• Apology Letters - these usually will follow a customer's poor experience with your service or product. Most people are willing to give you a second chance, this is the first step to correcting the error.
• Letters of Collection - some of the most important templates in your arsenal. By maintaining good billing and collection practices you directly affect your bottom line.